Terms of Service

Last updated: August 30, 2026

These Terms of Service (also referred to as our “Terms and Conditions”) govern use of the Midgarda Operations platform ("the Service"). Midgarda Operations is a product of Tech Knowledge Express LLC ("Midgarda," "we," "us"); charges on your card statement may appear as MIDGARDA.COM. By creating an account or using the Service you agree to these terms.

The Service

Midgarda provides field service management software — scheduling, dispatch, work orders, invoicing, inventory, and customer communications — to service businesses ("Providers"). Subscriptions and pricing are described at midgarda.com/pricing. Trials are free for the stated period. Paid subscriptions are billed annually in advance and are nonrefundable, except where a refund is required by law. You may cancel at any time; cancellation stops future renewals and your service continues through the end of the paid term.

Accounts & acceptable use

You are responsible for your account credentials and for activity under your account.
You may not use the Service to send unlawful, deceptive, or unsolicited bulk communications, or to store or transmit malicious code.
Providers are responsible for having the right to store and use the customer information they enter, and for obtaining any consents required to contact their customers.

SMS terms of service

Midgarda Operations Service Notifications. When you provide your phone number while booking service — by phone or through an online service request form — you consent to receive service-related text messages from Midgarda Operations on behalf of your service provider, including appointment confirmations, technician arrival notifications, and job status updates.

You can cancel the SMS service at any time by texting STOP. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, provide your phone number when booking service as you did the first time, or text START, and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at contact@midgarda.com.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies with service activity. If you have any questions about your data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy: https://midgarda.com/privacy.

Data

Providers own the business data they enter. We process it to operate the Service as described in our Privacy Policy, retain nightly backups, and provide export on request.

Availability & changes

We work to keep the Service available and secure, but it is provided "as is" without warranties of any kind. We may update features and these terms; material changes will be communicated to account holders.

Limitation of liability

To the maximum extent permitted by law, Midgarda is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amounts paid for the Service in the three months preceding the claim.

Contact

Midgarda Operations — contact@midgarda.com